Hi Kevin,
![Wont let me download itunes Wont let me download itunes](/uploads/1/2/6/1/126137863/421211570.jpg)
One possible reason as to why you're encountering issues downloading contents included in the Games with Gold offer is due to the system not detecting your current Xbox Live Gold subscription. First, we'll to verify if the account you're using has an active subscription. To do so, kindly sign in to the Services & subscriptions page with your Microsoft account.
Won't let me reconnect to game? Won't let me reconnect to game? John bad at game (NA) submitted in [ARCHIVED] Help & Support. T H A N K S R I O T. Client just crashed and when I tried reconnecting this message appears. How do I fix this without restarting my computer? My internet is fine. Commenting is disabled Quote; Login to.
![Let Let](/uploads/1/2/6/1/126137863/978695204.jpg)
If the subscription is still active and the same issue occurs when downloading Games with Gold, we suggest removing and re-adding your Xbox profile. This will delete potentially corrupted profile data that may cause this issue. This process won't affect your game data. Refer to How to add or remove a Microsoft account on Xbox One for the steps. Make sure to restart your device before re-adding the account.
Another workaround you may perform is to sign in to the Games with Gold page. From there, you may associate the free games to your account then download it on your Xbox One console. To do so, kindly click this link and select the available games for Xbox One.
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Keep us posted with the results. We'd be glad to further assist you.